Privacy Policy

This Privacy Policy explains how Upnia ("we", "us", or "our") collects, uses, and protects your personal data when you use our platform and services. We are committed to safeguarding your privacy and handling your data transparently.

By using our Service, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Service.

The entity responsible for the collection and processing of your personal data is Upnia. For any privacy-related inquiries, you can contact us at support@upnia.ai.

Where we process data of individuals located in the European Economic Area (EEA), we act as the data controller within the meaning of the General Data Protection Regulation (GDPR).

We collect information that you provide directly to us when you register for an account, fill out forms, or communicate with us. This includes your name, email address, company name, and any other information you choose to provide.

We automatically collect certain technical data when you access our Service, including your IP address, browser type and version, operating system, referring URL, pages visited, time of access, and device identifiers.

If you subscribe to a paid plan, payment information (such as credit card details) is collected and processed directly by our payment processor, Stripe. We do not store your full payment card data on our servers.

We use your data to provide, maintain, and improve our Service, to process transactions and manage your account, to communicate with you about updates, security alerts, and support, and to comply with legal obligations.

We may also use aggregated, anonymized data for analytical purposes to understand usage trends, improve our platform, and develop new features. This data cannot be used to identify you personally.

Our website uses cookies and similar tracking technologies. Essential cookies are required for the basic functionality of the Service. Optional analytics cookies help us understand how users interact with our platform and are only activated with your consent.

You can manage your cookie preferences at any time through the cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

We use Stripe (Stripe Inc., San Francisco, CA, USA) to process payments. When you make a payment, your payment data is transmitted directly to Stripe. For more information, please refer to Stripe's privacy policy at https://stripe.com/privacy.

We use Cloudflare for content delivery and security services. We use authentication infrastructure to manage user accounts securely. These services may process your IP address and technical usage data as necessary to provide their functionality.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your data may be transferred to and processed in countries outside your country of residence, including countries that may not have the same level of data protection. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

By using our Service, you acknowledge and consent to the transfer of your data to countries where our servers and third-party service providers are located.

Depending on your location, you may have certain rights regarding your personal data, including: the right to access your data, the right to correct inaccurate data, the right to delete your data, the right to restrict or object to processing, and the right to data portability.

If you are located in the EEA, you have the rights granted under the GDPR, including the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at support@upnia.ai.